Information We Collect

Elevate AV, LLC (“Elevate AV,” “we,” “us,” or “our”) collects information in the following ways when you interact with us or our services at elevate-av.com:

• Contact Information: Name, email address, phone number, and company name when you fill out a contact form, request a quote, or otherwise communicate with us.
• Employment Information: For employees and contractors who opt in to our internal SMS communications program: name, mobile phone number, job role, and department.
• Project Information: Details about your audio, video, or lighting project submitted via our website or during consultations.
• Usage Data: IP address, browser type, pages visited, and time spent on our website, collected through cookies and analytics tools.
• Communications: Records of emails, form submissions, and messages you send us.

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to inquiries and providing project quotes or consultations.
• Delivering and managing audio, video, and lighting installation services.
• Sending internal operational SMS messages to employees and contractors who have opted in (see Section 3).
• Improving our website, services, and customer experience.
• Complying with legal obligations and protecting the rights of Elevate AV and our clients.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

SMS Communications

Opt-In: Participation in our SMS program is voluntary and requires express written consent. Employees and contractors opt in by completing a consent form or by texting a designated keyword to our SMS number. No individual is required to opt in as a condition of employment or engagement.

Message Frequency: Message frequency varies based on operational needs. You may receive up to several messages per day during active project periods.

Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan. Elevate AV does not charge separately for SMS messages.

Opt-Out: You may opt out at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and will receive no further SMS messages from us. To re-enroll, reply START or contact us directly.

Help: Reply HELP to any message for assistance, or contact us at the information provided in Section 8.

Data Sharing & Disclosure

Elevate AV does not sell your personal information. We may share data only in the following limited circumstances:

• Service Providers: Trusted vendors who assist with website hosting, analytics, email, and SMS delivery — bound by confidentiality agreements and permitted to use your data only to perform services on our behalf.
• Legal Requirements: When required by law, subpoena, or to protect the rights, property, or safety of Elevate AV, our clients, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to you where required by law.

Our SMS messaging partners and carriers are prohibited from using your opt-in information for any purpose other than delivering the messages you have requested.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, satisfy legal obligations, resolve disputes, and enforce agreements. SMS opt-in records are retained for a minimum of 4 years to comply with telecommunications regulations. When information is no longer needed, we securely delete or anonymize it.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.
• Withdraw consent for SMS communications at any time by replying STOP.
• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us using the information in Section 8.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or need assistance with our SMS program, please contact us:

We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.